Save time chasing reviews
Automate the follow-up after a completed job, stay, or customer interaction so your team does not have to remember who to ask.
Google review automation for small businesses
Get more Google reviews without chasing customers.
Softdeck saves time chasing reviews. It sends a polite, honest request after each completed job, stay, or customer interaction, so more customers get a clear opportunity to respond and your Google profile stays active.
Save time chasing reviews
Increase review volume
Build trust on Google
Campaign preview
Completed job → review request
Save time chasing
Automate the follow-up after the work is done.
Increase review volume
Give more customers a timely chance to respond.
Win more jobs and bookings
Show up with a Google profile people trust.
The problem
You know reviews matter. The ask is easy to forget.
Small businesses know reviews matter but almost never ask. The ask feels awkward in person, then the job ends and the moment disappears.
That leaves a gap between good work and the Google profile customers check first. If the profile looks neglected, people may move on to a competitor who looks more trustworthy. Softdeck helps you close that gap with a repeatable review request workflow.
Goal: save time chasing reviews and build a profile that helps win more jobs and bookings.
The route to the result
Turn every completed interaction into a review opportunity.
Cloudbeds or Xero can mark the work complete. Office 365 or Gmail can send the request from a familiar mailbox. Softdeck handles the timing and gives the customer a clear path to Google.
Cloudbeds
Checkout event
Xero
Invoice paid
Office 365
Outlook sender
Gmail
Familiar mailbox
Softdeck
Review request engine
Completion → campaign → send
Google review
Destination preview
A clear path for the customer's honest review.
What you get
More review opportunities. Less follow-up admin.
Review management software for the follow-up after a completed interaction. Keep the path focused: timely request, clear Google destination.
Increase review volume
Give more customers a clear opportunity to leave an honest Google review while the experience is fresh.
Build trust on Google
Keep fresh feedback moving to the profile new customers check before they decide who to call or book. Consistent review activity can support local search visibility.
Protect the customer relationship
Use honest review language, a clear unsubscribe link, and suppression rules that keep future requests respectful.
Know what happened
Trace each request from the completed interaction to the send, click, suppression, or failure that follows.
Fit the work you already do
Use an authenticated completion event instead of maintaining a spreadsheet or a separate n8n chain for review asks.
How it works
Automate the follow-up that keeps your Google profile active.
Connect the signal your team already creates. Softdeck handles timing, sender, template, and trace, so your team can focus on the work.
Cloudbeds
Xero
Gmail
Outlook
SMTP
01
Connect the completion event
Start with the event that means the customer experience finished, such as a Cloudbeds checkout or Xero event.
02
Choose the campaign
Set the review destination, delay, send window, template, and one optional follow-up.
03
Send from your business
Select a tenant-owned Gmail, Outlook, or SMTP sender. Scheduled requests keep their chosen sender identity.
04
Track the request
Follow request status and click activity in one workspace, with an audit trail for the decisions around each send.
Honest by default
Build trust before the next customer calls.
Your Google profile is often the first thing people see, before they visit your website. Softdeck keeps the review ask consistent, honest, and easy to act on, so customers have a clear path to Google and your team keeps unsubscribe and suppression rules in view. Fresh feedback can help lift search rankings and give people more confidence to call or book.
Start getting more reviews
We will map the right event and sender with you.
Request policy
Clear rules. Fewer surprises.
Honest review wording
Unsubscribe link included
Suppression rules respected
Request status stays visible
Measurement note
A sent request does not prove a review was posted. Softdeck keeps clicks and sends separate from review completion.
Built for small businesses
Get more reviews from the work already on your calendar.
Trades & home services
Turn finished jobs into fresh proof.
When the work is complete and payment clears, your review request can follow the same workflow instead of relying on memory at the end of a long day.
Job complete
Invoice paid
Owner mailbox
Hospitality
Give every stay a clear next step.
Use a checkout or completed-stay event to time a clear request from the property’s connected sender, with the team able to see what was sent.
Checkout
Guest follow-up
Traceable queue
Multi-location service teams
Give every location the same path.
Manage locations, destinations, campaign rules, sender connections, templates, and activity inside a tenant-owned workspace.
Locations
Campaign rules
Activity history
Questions, answered
More Google reviews, without the guesswork.
What is Google review request automation?
Google review request automation sends a polite review invitation after a customer interaction reaches a defined completion point. Softdeck uses that event, waits for your chosen delay, sends from the business mailbox, and can send one optional follow-up.
Can Softdeck save time chasing reviews?
Yes. Softdeck starts with the completion event, applies the timing and follow-up rules you choose, and sends from the selected tenant-owned Gmail, Outlook, or SMTP connection. Your team sets the workflow once instead of remembering who to ask after each job or stay.
How does Softdeck help increase review volume?
Softdeck gives more eligible customers a consistent, timely opportunity to share an honest Google review. It does not promise a posted review or ask for a positive rating.
Can I use Softdeck for a trades or service business?
Yes. The workflow fits businesses that know when a job, stay, appointment, or other customer interaction finishes. The current product includes Cloudbeds and Xero provider adapters, and its review workflow keeps the source separate from the campaign rules.
Does Softdeck ask customers for five-star reviews?
No. Softdeck’s review-request workflow asks for an honest public review. It does not ask for a positive rating, offer an incentive, or promise that a customer will post.
Do I need n8n or Google Sheets to automate review requests?
No. Softdeck is designed to run the review-request workflow inside the platform, with an authenticated webhook or provider event feeding the request queue. Google Sheets is not part of the persistence path.
Does a sent request guarantee a Google review?
No. A sent request is not proof that someone posted a review. Softdeck keeps the distinction clear by tracking request status and click activity rather than claiming a review happened when it cannot verify that event.
The next completed job can add fresh proof.
Start getting more reviews from the work you already do.
Tell us what marks the work complete. We will help map the request timing and sender.